Help
FAQ
For Mac, Windows and Android. Click a question to see the answer; location problems have their own step-by-step guide.
Setup & account
Do I need to jailbreak the iPhone or install anything on it?
No. GhostDex runs on your Mac, Windows PC or Android phone and changes the iPhone’s location over Bluetooth. Nothing is installed on the iPhone.
How do I get VIP / the free trial?
Sign in with Discord in the app and join our Discord server: new members get 5 days of VIP automatically. Location changing and GO Plus need VIP.
See the full stepsWindows says “Windows protected your PC”.
Click More info › Run anyway. If your antivirus blocks it, add GhostDex to its trusted list. Only download from our website.
My Mac says GhostDex “can’t be opened” or “is damaged”.
That’s macOS blocking an app downloaded from the internet. Drag GhostDex into Applications, open Terminal, run xattr -cr /Applications/GhostDex.app, then open it. Do it again after each update. Only download from our website.
See the full stepsDoes it keep running when I close the window?
Windows / Mac: while an iPhone is connected or GO Plus is on, closing the window keeps it running in the tray / menu bar until you quit. Android: set GhostDex to “Unrestricted” in battery settings so it keeps running with the screen off. After quitting, the iPhone goes back to its real location in a few seconds.
Patreon
I subscribed on Patreon. How do I get VIP?
Connect your Discord on Patreon (Settings › Apps › Discord), using the same Discord account you sign in to GhostDex with. We then match your subscription automatically.
See the full stepsI connected Discord, but VIP isn’t active yet.
VIP usually turns on within 1–3 minutes after you connect Discord. Wait a moment and refresh your account page. If it’s still missing after 10 minutes, post in our Discord with your Patreon name.
I connected the wrong Discord account.
If VIP hasn’t appeared yet, disconnect it on Patreon and connect the right one. If VIP is already on the wrong account, post in our Discord and we’ll move it for you.
What happens if I cancel on Patreon?
VIP stays on until the end of the period you paid for, then ends automatically. Subscribe again and it comes back.
Connecting iPhones
My iPhone doesn’t show up when I search.
Open Settings › Bluetooth on the iPhone and stay on that screen while the app searches, and move them closer.
It says “Couldn’t reach the iPhone”.
Unlock the iPhone, move it closer and click Try again. If pairing is broken: on the iPhone, Settings › Bluetooth › ⓘ next to this device › Forget This Device; remove the iPhone on the computer too, then pair again.
It’s stuck on “Verifying…”.
Verification needs the internet and usually takes a few seconds; the app retries by itself. A VPN or proxy makes it slower. Make sure you’re signed in and VIP.
I changed Bluetooth adapter and now my iPhone won’t connect.
Pairings belong to the adapter. Forget this computer on the iPhone, then pair again on the app’s iPhones page.
How many iPhones can I connect?
See the table on the compatibility page — usually up to 3, and they move together.
See the full stepsLocation
My location didn’t change in Pokémon GO.
Go through these in order:
- ①the app shows the iPhone as Connected and the map says it’s sending location (if it still says Verifying, wait a few seconds);
- ②after a long jump the game takes a few seconds to land — wait 5–10 s;
- ③still not moving: close Pokémon GO completely and open it again;
- ④turn off other location tools and don’t connect a real GO Plus at the same time;
- ⑤still nothing: turn the iPhone’s Bluetooth off and on, then disconnect and reconnect in the app.
I fly somewhere and get pulled back to my real location.
The iPhone asks Apple where it is using nearby Wi-Fi and cell towers, and overrides the Bluetooth location. Small moves in the same city are usually fine; for other cities or countries do three things:
- ①set map apps (Google Maps etc.) to “While Using”;
- ②Settings › Privacy & Security › Location Services › System Services: turn off “Networking & Wireless”;
- ③block Apple’s location servers with NextDNS (5 steps — full guide and a one-click domain list at the link below).
How do I set up NextDNS?
- ①Create a NextDNS account and a configuration;
- ②add Apple’s location domains to the denylist (one-click copy in the guide; use the full list for playing);
- ③install the NextDNS app on the iPhone, enter the configuration ID and turn it on;
- ④open test.nextdns.io in Safari and check it says status ok — check again on every new Wi-Fi;
- ⑤turn Location Services off → Wi-Fi off → wait 10 s → turn both on, then reopen the game. With the full list on, the App Store and iCloud won’t work — turn it off after playing.
How long should I wait after a jump?
The farther you jump, the longer you should wait before catching, spinning or battling. The app shows the cooldown on the map and counts it down; the distance table is on our Pokémon GO page.
See the full stepsDo eggs hatch with the joystick?
Yes, at a natural speed. Above about 10.5 m/s eggs and buddy distance stop counting; the walk (1.4 m/s) and bike (5.5 m/s) presets are fine.
GO Plus
Why must the Bluetooth name be “Pokemon GO Plus”?
Pokémon GO only lists devices called exactly “Pokemon GO Plus” (plain “e”, capital P, G, O, P). The Mac and Android apps handle it; on Windows it’s the Bluetooth adapter’s name, which defaults to your PC name and can’t be changed in Windows Settings — use “Rename” on the app’s GO Plus page, and rename again after switching adapters.
The game says “No devices found”.
Check the app’s GO Plus page: GO Plus is on and says Ready, and on Windows there’s no orange card (Bluetooth name, power saving) — if there is, click its button. Keep the iPhone within 1–2 m and search again in the game. Still nothing: turn GO Plus off and on in the app and wait 5 seconds.
Several “Pokemon GO Plus” in the list, and one won’t connect.
Another device nearby has the same name (another PC or Mac running GhostDex, or a real GO Plus), and the game lists them all. Turn off GO Plus or Bluetooth on the ones you’re not using and search again.
It drops about 30 seconds after connecting.
The pairing between the iPhone and this device is out of sync (one side was forgotten or re-paired). Forget this device on the iPhone, remove the iPhone on the computer, pair again, then reconnect GO Plus in the game.
GO Plus keeps dropping on Windows.
- ①Use only one Bluetooth adapter (disable the built-in one);
- ②turn off the adapter’s power saving (one click on the app’s GO Plus page);
- ③use a USB extension to bring the adapter onto the desk, away from wireless keyboard/mouse receivers and USB 3.0 devices, and use 5 GHz Wi-Fi;
- ④still dropping: use the recommended adapter.
Windows Bluetooth adapters
Which Bluetooth adapter should I buy?
We recommend the ASUS USB-BT500. It stays stable with 2 iPhones on GO Plus, while unbranded sticks tend to drop out. For location changing alone, most adapters work.
See the full stepsHow do I check that my adapter works with GO Plus?
Plug it in and open Account & settings › Bluetooth on this PC in the app: GO Plus should say Supported, the Bluetooth name “Pokemon GO Plus ✓” and power saving “Off ✓”. The GO Plus page shows the same and fixes the name and power saving in one click.
It says this adapter can’t act as a GO Plus.
This adapter doesn’t support the virtual GO Plus (common on older built-in cards). Location changing still works; for GO Plus use the ASUS USB-BT500.
See the full stepsStill stuck?
Post in our Discord: what happens, Mac / Windows / Android, which Bluetooth adapter, and attach the logs exported from the app.